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How quickly will I get my stuff?If you're in the UK, you should receive your items within 3-5 days. This is the case whether we are fulfilling it from our existing stock, or printing your items to order. Overseas can take longer - this will vary a lot depending on where in the world you are, but can take several weeks. If you are unsure, drop us a line via our contact page and we'll give you a clearer idea before you order.
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There's a problem - How do I return my items?If you're not happy with your purchase then we're really sorry - in the first instance please contact us to let us know there's a problem. We ask you to do this as we'd appreciate the chance to fix it, or failing that change things to prevent it happening again in future. If returns are needed, then it won't be an issue - you can send the items back to us (as long as unused and still with any original packaging) for a full refund.
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Do your clothes meet UK/EU regulations?Absolutely. We meet the flammability, lead, cadmium, phthalates and formaldehyde level requirements required to sell in the EU. In compliance with the General Product Safety Regulation (GPSR), Mute Boardwear and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at 29 Derby Road, Worcester, WR5 1AE, UK or Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.
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How well do your clothes wash? Will they keep their design?All our products are designed to survive being thrown in your wash along with everything else, but we'd recommend (to help increase the lifespan of the designs) washing items on a low heat (e.g. 30 degree wash) and avoid long hot tumble drying. Also, it's best to wash white's separately to help keep them bright.
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Are your clothes true to size?More or less, yes. There's some minor variation depending on the exact product, but in general, if you normally wear a Medium size Mens Tee, then our Medium should fit you about right.
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What is your logo all about?Firstly - and we want to make this absolutely clear - in no way is our logo designed to be some sort of political, gender related, or misogynistic commentary. We just thought it looked cool. MUTE products are designed and sourced (to the best of our knowledge) to be through reputable suppliers, who take equality and human rights extremely seriously. We will never knowingly deal with anyone who supports causes that we deem to be immoral or unjust. If you have any questions or comments on this, please do drop us a message.
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How long until I get my stuff?As long as you are in the UK, you should get your items within 3-5 days. This is the same whether we are sending it from our stock, or printing it to order. Overseas will take longer I'm afraid, and can vary massively depending on where in the world you are - please contact us directly if you need an estimate.
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